Introduction

At times, customers may experience internet connectivity issues or other problems that affect activity within Silver Bit. The organisation is committed to providing a reliable and comfortable experience and therefore seeks to minimise player risk and potential losses in the event of a network disconnection.

However, the organisation is not responsible for, and cannot control, external network outages. For this reason, the management of Silver Bit has implemented a disconnection policy outlining the principles and procedures to follow in the event of internet interruptions.

Main Policy Points

If players experience a network disconnection during the game, please follow the rules below:

• If disconnected from the network, the client must log in to their account as soon as possible.
• Players should acknowledge the potential risks associated with internet outages and consult their ISP on how best to mitigate them.
• If the internet connection is lost before the bet is placed, it will be deemed invalid.
• If the client placed a bet before the disconnection, it will be considered valid. The results will be displayed after the user logs back into their profile.
• If the user is unsure whether their bet has been placed, they can contact the customer support service.

Rules for Specific Games

To make the disconnection policy clearer and more transparent for all players, Silver Bit has set out specific rules for some of the games available on the website.

Live Baccarat

The following rules apply to live baccarat:

• If the internet disconnects before a bet is placed, the bet will be void. In that event, no funds are deducted from the client’s account.
• If the client successfully placed a bet before the network was disconnected, it will be deemed valid. The exact amount will be calculated once the connection is restored.

Live roulette

The following rules govern live roulette betting:

• If the internet connection is interrupted before the registration process is completed, the player’s balance remains unchanged, and the bet is not counted.
• If a customer places a number bet that is accepted by the company and then loses internet connection, the bet remains valid. The operator will recalculate the result and credit the exact amount to the customer’s account.

Live Andar Bahar

There are two key rules regarding network loss in this game:

• If your internet connection dropped before the bet was accepted, the bet is invalid. Additionally, your balance will remain unchanged.
• If you placed a bet and your internet connection dropped immediately after, the bet remains valid. The exact calculation will be reflected in the client’s invoice.

Online slots

Two rules apply when a connection is lost in slots:

• If you made a deposit but the internet connection was lost before you started the reel, the bet is void and will not be placed. In such cases, you will receive a refund.
• If your connection is lost after you have activated the reel, the organisation will accept the bet. Upon reconnecting, you will see the exact bet amount.